Refund Policy

You can ask for a full refund within 30 days of any purchase: Pro Lifetime, a yearly subscription, or its renewal. You do not need to give a reason.

• Reply to your receipt email, or open your order in My Orders and contact support from there.
• Or send us a message with the email address you used to buy and the last four characters of your license key.

Refunds go back to the original payment method. They are issued within a few business days; your bank may take up to 10 days to show them.

A refunded license key stops working. Vhostly Pro switches off on every Mac using it the next time the app checks in, usually within a week. Your sites, settings and backups stay exactly as they are, and the free features keep working.

• You can cancel at any time from My Orders. Pro stays on until the end of the year you paid for.
• Cancelling stops the next renewal. A renewal charged in the last 30 days can be refunded in full on request.

We look at every request. If something went wrong, such as a double charge or a key that never worked, we will put it right whenever you ask.

Purchases are processed by Lemon Squeezy, our reseller and merchant of record, which issues the refund. This policy adds to any rights you have under the law of your country; it does not take any away.